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日本代购-良いFAQの育て方 サイト作成・改善・効果測定で成果をあげる運営手法/樋口恵一郎【3000円以上送料無料】
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日本代购-著者樋口恵一郎(著)出版社技術評論社発売日2023年11月ISBN9784297138592ページ数237Pキーワードよいえふえーきゆーのそだてかたよい/FAQ/の/そ ヨイエフエーキユーノソダテカタヨイ/FAQ/ノ/ソ ひぐち けいいちろう ヒグチ ケイイチロウ9784297138592内容紹介本書では、FAQの運営ノウハウを解説します。前著『良いFAQの書き方』では、FAQコンテンツの質を高める書き方にフォーカスしました。しかし、FAQコンテンツはリリースしたら終わりではありません。変化するユーザーのニーズをとらえ、改善し効果を測定し続ける必要があります。本書では、筆者のFAQ運営ノウハウを理論的・具体的にまとめます。※本データはこの商品が発売された時点の情報です。目次第1章 カスタマーサポートとFAQ運営の目的(カスタマーサポートの課題/良いFAQ運営とその数値的効果/企業経営のなかのFAQ運営/CRMとFAQ運営/FAQ運営が企業の顧客への意義を表す)/第2章 FAQ運営の準備(FAQ専任者を任命する/FAQサイトの前提を決める/FAQ運営の目標を決定する/FAQリリースのスケジュールを決める/ガイドラインを準備する/FAQサイトとその環境を決定する/FAQ検索システムの機能を知っておく/FAQ運営で目標を達成するための準備)/第3章 FAQ運営開始からFAQサイトリリースまでの流れ(VOCログのコンタクトリーズン分析/FAQ(質問文と回答文)の制作 ほか)/第4章 具体的なFAQ分析とメンテナンスの実践(FAQコンテンツの利用分析とメンテナンスの大前提/分析値(KPI)と判定のしかた/FAQコンテンツのメンテナンス/問題解決率の判断とAのメンテナンス/カテゴリのメンテナンス/分析とメンテナンスで最も大切な心構え)/第5章 FAQ運営の成果を確実にしていく方法(専門性の高いFAQ運営/コンタクトリーズン分析は企業としての最重要課題/FAQサイトはスモールスタートで公開したほうが早く効果が出せる/FAQサイトからFAQを削除する/良質なFAQを準備する/FAQサイトのインタラクティブ性/経営者が理解したほうがよいFAQの価値)
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Process: 0.220s ( Load:0.012s Init:0.013s Exec:0.189s Template:0.005s ) | DB :23 queries 0 writes | Cache :5 gets 2 writes | UseMem:26,617 kb
页面Trace信息
当前页面 : /index.php/Rakuten/ShopView/id/booxstore:13164287.html
请求方法 : GET
通信协议 : HTTP/1.1
请求时间 : 2025-08-21 01:45:54
用户代理 : Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
会话ID : r1uskq7vpa8jd9r3fsemf8eff6
运行数据 : Process: 0.220s ( Load:0.012s Init:0.013s Exec:0.189s Template:0.005s ) | DB :23 queries 0 writes | Cache :5 gets 2 writes | UseMem:26,617 kb
输出编码 :
加载类库 : 33
模板编译 : 重新编译
SQL记录 : 23条SQL
[ 25-08-21 01:45:55 ] RunTime:0.000613s SQL = SHOW COLUMNS FROM bio_yahooid
[ 25-08-21 01:45:55 ] RunTime:0.001099s SQL = SHOW COLUMNS FROM bio_agent
[ 25-08-21 01:45:55 ] RunTime:0.000345s SQL = SELECT * FROM bio_agent WHERE ( `isViews` = 1 ) AND ( `domain` LIKE '%test.ripai.com' )
[ 25-08-21 01:45:55 ] RunTime:0.000229s SQL = SELECT * FROM bio_agent WHERE ( `domain` = 'www.jp-daigou.com' )
[ 25-08-21 01:45:55 ] RunTime:0.000292s SQL = select * from bio_siteparams where FIND_IN_SET('081',AgentID)
[ 25-08-21 01:45:55 ] RunTime:0.000429s SQL = SHOW COLUMNS FROM bio_point
[ 25-08-21 01:45:55 ] RunTime:0.001453s SQL = SHOW COLUMNS FROM bio_user
[ 25-08-21 01:45:55 ] RunTime:0.000769s SQL = SELECT * FROM bio_goods WHERE `isView` = 1 and gType<=3 ORDER BY created DESC LIMIT 15
[ 25-08-21 01:45:55 ] RunTime:0.000502s SQL = SHOW COLUMNS FROM bio_syscolumn
[ 25-08-21 01:45:55 ] RunTime:0.000303s SQL = SELECT * FROM bio_syscolumn WHERE ( `column_leftid` = 17 ) AND ( `column_open` = 1 ) ORDER BY column_order asc
[ 25-08-21 01:45:55 ] RunTime:0.000401s SQL = SELECT * FROM bio_syscolumn WHERE ( `column_leftid` = '19' ) AND ( `column_open` = 1 ) ORDER BY column_order asc
[ 25-08-21 01:45:55 ] RunTime:0.000344s SQL = SELECT * FROM bio_syscolumn WHERE ( `column_leftid` = '89' ) AND ( `column_open` = 1 ) ORDER BY column_order asc
[ 25-08-21 01:45:55 ] RunTime:0.000383s SQL = SELECT * FROM bio_syscolumn WHERE ( `column_leftid` = '20' ) AND ( `column_open` = 1 ) ORDER BY column_order asc
[ 25-08-21 01:45:55 ] RunTime:0.000340s SQL = SELECT * FROM bio_syscolumn WHERE ( `column_leftid` = '18' ) AND ( `column_open` = 1 ) ORDER BY column_order asc
[ 25-08-21 01:45:55 ] RunTime:0.000434s SQL = SHOW COLUMNS FROM bio_rakutencategory
[ 25-08-21 01:45:55 ] RunTime:0.000215s SQL = SELECT * FROM bio_rakutencategory WHERE id=209103
[ 25-08-21 01:45:55 ] RunTime:0.000186s SQL = SELECT p.id,p.name_cn FROM bio_rakutencategory p LEFT JOIN bio_rakutencategory c on c.parentid=p.id WHERE c.id=209103
[ 25-08-21 01:45:55 ] RunTime:0.000183s SQL = SELECT p.id,p.name_cn FROM bio_rakutencategory p LEFT JOIN bio_rakutencategory c on c.parentid=p.id WHERE c.id=209101
[ 25-08-21 01:45:55 ] RunTime:0.000168s SQL = SELECT p.id,p.name_cn FROM bio_rakutencategory p LEFT JOIN bio_rakutencategory c on c.parentid=p.id WHERE c.id=101287
[ 25-08-21 01:45:55 ] RunTime:0.000568s SQL = SELECT p.id,p.name_cn FROM bio_rakutencategory p LEFT JOIN bio_rakutencategory c on c.parentid=p.id WHERE c.id=200162
[ 25-08-21 01:45:55 ] RunTime:0.000144s SQL = SELECT * FROM bio_rakutencategory WHERE parentid=209103
[ 25-08-21 01:45:55 ] RunTime:0.000358s SQL = SHOW COLUMNS FROM bio_rate
[ 25-08-21 01:45:55 ] RunTime:0.000161s SQL = SELECT * FROM bio_rate WHERE ( `type` = 'RMB->JPY' ) ORDER BY date desc LIMIT 1
错误记录 : 96条错误
[ 25-08-21 01:45:55 ] 注意:[8] A session had already been started - ignoring session_start() App.class.php 第 115 行.
[ 25-08-21 01:45:55 ] 注意:[8192] Assigning the return value of new by reference is deprecated apiExecuter.php 第 253 行.
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[ 25-08-21 01:45:55 ] 注意:[8192] Assigning the return value of new by reference is deprecated Request.php 第 412 行.
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[ 25-08-21 01:45:55 ] 注意:[8192] Assigning the return value of new by reference is deprecated Request.php 第 794 行.
[ 25-08-21 01:45:55 ] 注意:[2048] Redefining already defined constructor for class Net_URL URL.php 第 122 行.
[ 25-08-21 01:45:55 ] 注意:[8192] Assigning the return value of new by reference is deprecated Unserializer.php 第 691 行.
[ 25-08-21 01:45:55 ] 注意:[8192] Assigning the return value of new by reference is deprecated Unserializer.php 第 693 行.
[ 25-08-21 01:45:55 ] 注意:[8192] Assigning the return value of new by reference is deprecated Unserializer.php 第 852 行.
[ 25-08-21 01:45:55 ] 注意:[2048] Redefining already defined constructor for class XML_Parser Parser.php 第 206 行.
[ 25-08-21 01:45:55 ] 注意:[8192] Assigning the return value of new by reference is deprecated Parser.php 第 576 行.
[ 25-08-21 01:45:55 ] 注意:[2048] Declaration of XML_Parser::raiseError() should be compatible with that of PEAR::raiseError() Parser.php 第 634 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: openid BaseAction.class.php 第 72 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: Debug BaseAction.class.php 第 174 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: uid BaseAction.class.php 第 209 行.
[ 25-08-21 01:45:55 ] 注意:[8192] Assigning the return value of new by reference is deprecated Client.php 第 179 行.
[ 25-08-21 01:45:55 ] 注意:[8192] Assigning the return value of new by reference is deprecated Client.php 第 228 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: type_ BaseAction.class.php 第 649 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: type_ BaseAction.class.php 第 649 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined offset: 11 BaseAction.class.php 第 349 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: type_ BaseAction.class.php 第 649 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: agentId common_inc.php 第 3135 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: isDebugMe forbidcates.php 第 108 行.
[ 25-08-21 01:45:55 ] 注意:[2] shuffle() expects parameter 1 to be array, boolean given BaseAction.class.php 第 418 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined property: RakutenApiExecuter::$ApiDataWorker RakutenApiExecuter.php 第 346 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: appid getApiData.php 第 417 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: isDebugMe getApiData.php 第 436 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: isDebugMe getApiData.php 第 447 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: isDebugYourMa getApiData.php 第 450 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: isDebugMe getApiData.php 第 468 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: isDebugMe getApiData.php 第 481 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: options Unserializer.php 第 448 行.
[ 25-08-21 01:45:55 ] 注意:[2048] Non-static method PEAR::isError() should not be called statically, assuming $this from incompatible context getApiData.php 第 503 行.
[ 25-08-21 01:45:55 ] 注意:[2048] Non-static method PEAR::isError() should not be called statically, assuming $this from incompatible context getApiData.php 第 509 行.
[ 25-08-21 01:45:55 ] 注意:[2048] Non-static method PEAR::isError() should not be called statically, assuming $this from incompatible context RakutenAction.class.php 第 595 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: isDebugMe RakutenAction.class.php 第 607 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: categoryPath RakutenCategoryGetter.class.php 第 55 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: _imgserver YahooAction.class.php 第 1014 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: _imgserver YahooAction.class.php 第 1014 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: descpre RakutenAction.class.php 第 645 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: type_ BaseAction.class.php 第 649 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: agentId common_inc.php 第 3135 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: isDebugMe forbidcates.php 第 108 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: type_ BaseAction.class.php 第 649 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: showmiddleOfIndex bf17f8f5a76a9d7e9186c4c573d8f8fc.php 第 2 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: meta_keyword 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 7 行.
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[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: keyword 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 134 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: Act 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 150 行.
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[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: category 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 278 行.
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[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: shopcode 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 296 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: minPrice 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 300 行.
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[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: keyword 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 462 行.
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[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: sellerID 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 476 行.
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[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: item_status 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 503 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: item_status 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 506 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: item_status 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 509 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: wrappingicon 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 520 行.
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[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: thumbnail 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 525 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: urlpre 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
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[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: urlpre 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined index: chkjp 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: urlpre 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
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[ 25-08-21 01:45:55 ] 注意:[8] Undefined variable: url 97ae39e43927d85ac9989230a15609a2.php 第 4 行.