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日本代购-一生使える「電話のマナー」 ソツのない受け答えからクレーム対応まで[本/雑誌] / 尾形圭子/著
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  • 1430 円 合人民币: 93.23 元
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日本代购-ご注文前に必ずご確認ください＜商品説明＞“年間クレーム・ゼロ”の研修講師が教える臨機応変な受け方・かけ方。そのまま使えるフレーズ満載!!＜収録内容＞1 ビジネス電話のルールとマナー(焦らずスマートにできる電話の受け方周囲から信頼される電話の取り次ぎ方相手に好印象を与える電話のかけ方 ほか)2 ワンランク上の電話トーク術(ここで差がつく敬語と言葉づかい好感度を上げる声のトーンと話し方こんなとき、どうする?トラブル対処法)3 クレーム電話の受け方・さばき方(まず押さえてほしいクレーム対応の原則お客様をヒートアップさせないクレームの初期対応クレームを収束させる状況把握と説明 ほか)＜商品詳細＞商品番号：NEOBK-2221290Ogata Keiko / Cho / Issho Tsukaeru ”Denwa No Manners” Sotsu No Nai Ukekotae Kara Claim Taio Madeメディア：本/雑誌重量：233g発売日：2018/04JAN：9784804718415一生使える「電話のマナー」 ソツのない受け答えからクレーム対応まで[本/雑誌] / 尾形圭子/著2018/04発売
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Process: 0.226s ( Load:0.011s Init:0.015s Exec:0.195s Template:0.005s ) | DB :22 queries 0 writes | Cache :5 gets 2 writes | UseMem:26,613 kb
页面Trace信息
当前页面 : /index.php/Rakuten/ShopView/id/neowing-r:13449399.html
请求方法 : GET
通信协议 : HTTP/1.1
请求时间 : 2025-08-20 04:05:54
用户代理 : Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
会话ID : 20qv7c8c0o0q1g9g7cg8931e63
运行数据 : Process: 0.226s ( Load:0.011s Init:0.015s Exec:0.195s Template:0.005s ) | DB :22 queries 0 writes | Cache :5 gets 2 writes | UseMem:26,613 kb
输出编码 :
加载类库 : 33
模板编译 : 重新编译
SQL记录 : 22条SQL
[ 25-08-20 04:05:58 ] RunTime:0.000625s SQL = SHOW COLUMNS FROM bio_yahooid
[ 25-08-20 04:05:58 ] RunTime:0.001118s SQL = SHOW COLUMNS FROM bio_agent
[ 25-08-20 04:05:58 ] RunTime:0.000476s SQL = SELECT * FROM bio_agent WHERE ( `isViews` = 1 ) AND ( `domain` LIKE '%test.ripai.com' )
[ 25-08-20 04:05:58 ] RunTime:0.000265s SQL = SELECT * FROM bio_agent WHERE ( `domain` = 'www.jp-daigou.com' )
[ 25-08-20 04:05:58 ] RunTime:0.000269s SQL = select * from bio_siteparams where FIND_IN_SET('081',AgentID)
[ 25-08-20 04:05:58 ] RunTime:0.000371s SQL = SHOW COLUMNS FROM bio_point
[ 25-08-20 04:05:58 ] RunTime:0.001398s SQL = SHOW COLUMNS FROM bio_user
[ 25-08-20 04:05:58 ] RunTime:0.000803s SQL = SELECT * FROM bio_goods WHERE `isView` = 1 and gType<=3 ORDER BY created DESC LIMIT 15
[ 25-08-20 04:05:58 ] RunTime:0.000562s SQL = SHOW COLUMNS FROM bio_syscolumn
[ 25-08-20 04:05:58 ] RunTime:0.000344s SQL = SELECT * FROM bio_syscolumn WHERE ( `column_leftid` = 17 ) AND ( `column_open` = 1 ) ORDER BY column_order asc
[ 25-08-20 04:05:58 ] RunTime:0.000396s SQL = SELECT * FROM bio_syscolumn WHERE ( `column_leftid` = '19' ) AND ( `column_open` = 1 ) ORDER BY column_order asc
[ 25-08-20 04:05:58 ] RunTime:0.000315s SQL = SELECT * FROM bio_syscolumn WHERE ( `column_leftid` = '89' ) AND ( `column_open` = 1 ) ORDER BY column_order asc
[ 25-08-20 04:05:58 ] RunTime:0.000390s SQL = SELECT * FROM bio_syscolumn WHERE ( `column_leftid` = '20' ) AND ( `column_open` = 1 ) ORDER BY column_order asc
[ 25-08-20 04:05:58 ] RunTime:0.000353s SQL = SELECT * FROM bio_syscolumn WHERE ( `column_leftid` = '18' ) AND ( `column_open` = 1 ) ORDER BY column_order asc
[ 25-08-20 04:05:58 ] RunTime:0.000618s SQL = SHOW COLUMNS FROM bio_rakutencategory
[ 25-08-20 04:05:58 ] RunTime:0.000356s SQL = SELECT * FROM bio_rakutencategory WHERE id=562179
[ 25-08-20 04:05:58 ] RunTime:0.000222s SQL = SELECT p.id,p.name_cn FROM bio_rakutencategory p LEFT JOIN bio_rakutencategory c on c.parentid=p.id WHERE c.id=562179
[ 25-08-20 04:05:58 ] RunTime:0.000244s SQL = SELECT p.id,p.name_cn FROM bio_rakutencategory p LEFT JOIN bio_rakutencategory c on c.parentid=p.id WHERE c.id=200446
[ 25-08-20 04:05:58 ] RunTime:0.000198s SQL = SELECT p.id,p.name_cn FROM bio_rakutencategory p LEFT JOIN bio_rakutencategory c on c.parentid=p.id WHERE c.id=200162
[ 25-08-20 04:05:58 ] RunTime:0.000149s SQL = SELECT * FROM bio_rakutencategory WHERE parentid=562179
[ 25-08-20 04:05:58 ] RunTime:0.000433s SQL = SHOW COLUMNS FROM bio_rate
[ 25-08-20 04:05:58 ] RunTime:0.000197s SQL = SELECT * FROM bio_rate WHERE ( `type` = 'RMB->JPY' ) ORDER BY date desc LIMIT 1
错误记录 : 96条错误
[ 25-08-20 04:05:58 ] 注意：[8] A session had already been started - ignoring session_start() App.class.php 第 115 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated apiExecuter.php 第 253 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated apiExecuter.php 第 284 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated getApiData.php 第 125 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated getApiData.php 第 134 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated getApiData.php 第 499 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated Request.php 第 412 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated Request.php 第 736 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated Request.php 第 749 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated Request.php 第 794 行.
[ 25-08-20 04:05:58 ] 注意：[2048] Redefining already defined constructor for class Net_URL URL.php 第 122 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated Unserializer.php 第 691 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated Unserializer.php 第 693 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated Unserializer.php 第 852 行.
[ 25-08-20 04:05:58 ] 注意：[2048] Redefining already defined constructor for class XML_Parser Parser.php 第 206 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated Parser.php 第 576 行.
[ 25-08-20 04:05:58 ] 注意：[2048] Declaration of XML_Parser::raiseError() should be compatible with that of PEAR::raiseError() Parser.php 第 634 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: openid BaseAction.class.php 第 72 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: Debug BaseAction.class.php 第 174 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: uid BaseAction.class.php 第 209 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated Client.php 第 179 行.
[ 25-08-20 04:05:58 ] 注意：[8192] Assigning the return value of new by reference is deprecated Client.php 第 228 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: type_ BaseAction.class.php 第 649 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: type_ BaseAction.class.php 第 649 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined offset: 11 BaseAction.class.php 第 349 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: type_ BaseAction.class.php 第 649 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: agentId common_inc.php 第 3135 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: isDebugMe forbidcates.php 第 108 行.
[ 25-08-20 04:05:58 ] 注意：[2] shuffle() expects parameter 1 to be array, boolean given BaseAction.class.php 第 418 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined property: RakutenApiExecuter::$ApiDataWorker RakutenApiExecuter.php 第 346 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: appid getApiData.php 第 417 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: isDebugMe getApiData.php 第 436 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: isDebugMe getApiData.php 第 447 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: isDebugYourMa getApiData.php 第 450 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: isDebugMe getApiData.php 第 468 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: isDebugMe getApiData.php 第 481 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: options Unserializer.php 第 448 行.
[ 25-08-20 04:05:58 ] 注意：[2048] Non-static method PEAR::isError() should not be called statically, assuming $this from incompatible context getApiData.php 第 503 行.
[ 25-08-20 04:05:58 ] 注意：[2048] Non-static method PEAR::isError() should not be called statically, assuming $this from incompatible context getApiData.php 第 509 行.
[ 25-08-20 04:05:58 ] 注意：[2048] Non-static method PEAR::isError() should not be called statically, assuming $this from incompatible context RakutenAction.class.php 第 595 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: isDebugMe RakutenAction.class.php 第 607 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: categoryPath RakutenCategoryGetter.class.php 第 55 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: _imgserver YahooAction.class.php 第 1014 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: _imgserver YahooAction.class.php 第 1014 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: descpre RakutenAction.class.php 第 645 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: type_ BaseAction.class.php 第 649 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: agentId common_inc.php 第 3135 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: isDebugMe forbidcates.php 第 108 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: type_ BaseAction.class.php 第 649 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: showmiddleOfIndex bf17f8f5a76a9d7e9186c4c573d8f8fc.php 第 2 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: meta_keyword 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 7 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: Act 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 42 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: U 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 59 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: Act 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 97 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: Act 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 121 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: keyword 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 134 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: Act 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 150 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: Act 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 201 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: category 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 278 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: so 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 280 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: dr 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 281 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: keyword 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 286 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: shopcode 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 296 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: minPrice 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 300 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: maxPrice 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 301 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: Act 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 453 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: category 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 454 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: so 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 456 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: dr 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 457 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: keyword 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 462 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: Act 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 463 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: Act 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 464 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: sellerID 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 476 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: store 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 486 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: store 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 489 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: store 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 492 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: item_status 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 503 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: item_status 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 506 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: item_status 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 509 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: wrappingicon 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 520 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: buynow 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 523 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: thumbnail 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 525 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: urlpre 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: chkjp 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: urlpre 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: chkjp 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: urlpre 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: chkjp 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: urlpre 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: chkjp 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: urlpre 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: chkjp 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 536 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: aucminprice 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 537 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined index: aucmaxprice 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 538 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: isindex 7e3578d85670e1bc8aad2b48d2c6a90d.php 第 577 行.
[ 25-08-20 04:05:58 ] 注意：[8] Undefined variable: url 97ae39e43927d85ac9989230a15609a2.php 第 4 行.