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日本代购-宅配クライシス【電子書籍】[ 日本経済新聞社 ]
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日本代购-<p>2017年春。ヤマトが宅急便の総量抑制を決め、続いて27年ぶりの値上げを発表した。<br /> 日本の物流を支える「動脈」として機能していたヤマトに、何が起こったのか。<br /> 本書はその真相に迫るルポである。</p> <p>「小倉イズム」に基づいて常に顧客第一を訴えてきたヤマトの「変心」は、多くの人々を驚かせた。<br /> 背景には多くの日本企業が抱える過剰サービスへの呪縛がある。</p> <p>何を、どこまで消費者に提供するのか。<br /> 「働き方改革」「人手不足」のなかで、優先すべきは何なのか。<br /> 実際に過剰サービスからの転換を訴えたとき、顧客企業や現場にどんな混乱が起こるのか。<br /> そして、本当に「危機」は去ったのか。<br /> 本書で描かれている混乱は、物流・小売り関係者のみならず、<br /> サービス業に携わる多くの人々にとって参考になるはずだ。</p> <p>ヤマトを中心に、佐川、日本郵便などの物流業者、<br /> アマゾン、楽天、ヤフーをはじめとするネットサービス業者など、<br /> 幅広い取材をもとに、危機の実像と未来像を描き出す。</p>画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。
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